We know how frustrating it can be when a package is lost, damaged, or marked delivered but can’t be found. That’s why we offer Shipping Protection at checkout for added peace of mind.

Shipping Protection helps cover eligible orders in the event of:

• Lost packages
• Packages damaged during transit
• Packages marked as delivered but not received

If you purchased Shipping Protection with your order, we’ll work with you to help resolve the issue quickly and fairly.

What’s Covered

Lost Packages

If your package has not arrived within the expected delivery window and appears to be lost in transit, you may be eligible for a replacement or refund.

Damaged Items

If your order arrives damaged, broken, or unusable due to shipping-related issues, please contact us with photos of both the item and packaging.

Delivered but Missing

If your tracking shows “delivered” but you cannot locate the package, please first check around your property, with neighbors, and with your local carrier. If the package still cannot be found, you may submit a claim.

What’s Not Covered

Shipping Protection does not apply to:

• Orders shipped to an incorrect address entered at checkout
• Packages delayed due to carrier issues, weather, customs, or high shipping volume
• Missing packages after confirmed delivery where no reasonable evidence is provided
• Orders that were intentionally refused by the customer
• Products damaged after delivery due to misuse, improper handling, or normal wear and tear

How to File a Claim

To request assistance, please contact our support team and include:

• Your order number
• Your full name
• A brief description of the issue
• Photos of the damaged item and packaging, if applicable
• Any relevant delivery or tracking details

Please report any issue within:

• 7 days of the marked delivery date for lost or missing packages
• 7 days of delivery for damaged items

Resolution Options

Once your claim is reviewed and approved, we may offer one of the following:

• Replacement shipment
• Store credit
• Refund, where applicable

The resolution offered may depend on product availability, claim type, and order details.

Important Notes

• Shipping Protection is optional and must be selected at checkout to apply.
• Claims are reviewed on a case-by-case basis.
• We reserve the right to request additional information before approving a claim.
• Shipping Protection covers shipping-related issues only and does not extend the product warranty.

Need Help?

If you have questions about your shipment or need help with a protected order, please contact our support team and we’ll be happy to assist you.