Payment Policy – Dermynex®

Last Updated: March 20, 2026

Thank you for choosing Dermynex®. This Payment Policy outlines the terms and conditions governing all payments and transactions conducted on our website.

1. Accepted Payment Methods

To ensure a seamless shopping experience, we accept the following secure payment methods:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover.
• Digital Wallets: PayPal, Apple Pay, Google Pay.

All transaction information is processed securely through our payment gateways (including Shopify Payments and Airwallex) and is not stored on our servers.

2. Payment Security

Your financial security is our top priority. We employ industry-standard security measures to protect your information:

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt all data transmitted during the checkout process.
• PCI DSS Compliance: Our platform is PCI DSS compliant, adhering to the strictest security standards set by the payment card industry.
• Trusted Gateways: All payments are handled in a secure environment by our PCI-compliant payment service providers.

3. Payment Processing & Authorization

Your payment method will be authorized and charged immediately upon submitting your order. This allows us to promptly begin processing your order and preparing your shipment from our fulfillment center.

4. Currency and Exchange Rates

All transactions are processed in US Dollars (USD).

• If your payment card is issued in another currency (e.g., Mexican Pesos), the final charge will be converted by your bank or card issuer.
• Dermynex® is not responsible for any foreign exchange rates or additional international transaction fees imposed by your financial institution.

5. Billing Address Verification

For your protection, we use an Address Verification System (AVS). The billing address you provide must match the address on file with your credit card issuer. Orders that fail AVS checks may be delayed or canceled to prevent fraudulent activity.

6. Failed Payments & Declined Transactions

If your payment is declined, your order will not be processed. Common reasons include:

• Incorrect card details (Number, Expiration, or CVV).
• Insufficient funds or reaching credit limits.
• Billing address mismatch.
• Bank-imposed limits on international or online purchases. Please contact your bank to resolve these issues before attempting your purchase again.

7. Refunds

All approved refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be fully processed and appear in your account, depending on your bank's policies.

8. Sales Tax

Sales tax will be applied to orders as required by applicable state and local laws. The exact amount will be calculated and displayed clearly during the checkout process before you complete your purchase.

9. Contact Us

If you have any questions regarding charges, payment methods, or encounter issues during checkout, please contact our support team:

Dermynex Customer Support Email: support@dermynex.com

Operating Hours: 9:00 AM - 5:00 PM EST, Monday - Friday