FAQ
Find answers to our most frequently asked questions.
Safety & Science
Is Dermynex® safe for infants and sensitive skin?
Yes. Our formulation philosophy is centered on gentle, high-purity ingredients designed for delicate skin. While Dermynex® is 100% steroid-free and reliable for the entire family, we always recommend consulting with your pediatrician before using any new skincare product on newborns or infants under 3 months old. Your baby's health and safety are our top priorities.
Does Dermynex® contain cortisone or other hormones?
No. Dermynex® is 100% Steroid-Free. We firmly say no to hormones like cortisone, ensuring professional-grade relief without the risk of skin thinning or long-term dependency.
What are the key active ingredients?
We believe in science, not "miracles." Our formula leverages high-purity actives: Menthol for immediate cooling, Sophora Root Extract for anti-inflammatory benefits, and Cnidium Fruit Extract for targeted itch relief.
Usage & Results
When should I apply the relief cream?
For best results, apply a thin layer to the affected area 2-3 times daily, especially after a lukewarm bath or whenever you feel the urge to scratch.
Can I use it for nighttime itching?
Yes! Dermynex® is highly effective for "nighttime itching" (nocturnal pruritus). Applying it before bed creates a breathable protective barrier that helps break the itch-scratch cycle, allowing you to sleep through the night.
Is it suitable for all skin types?
Yes, our gentle, non-greasy formula is designed for all skin types, including eczema-prone and highly sensitive skin. We use transparent, evidence-based ingredients so you know exactly what you are putting on your skin.
Can I use Dermynex® during pregnancy or breastfeeding?
Dermynex® has not been tested for use during pregnancy. As with any untested product, if you are pregnant or breastfeeding, please consult your healthcare professional before using this product.
Can I apply Dermynex® to broken or chafed skin?
As with any skincare product, extra care should be taken when using Dermynex® on broken or chafed skin, as a temporary stinging sensation may occur. Dermynex® does not have anti-infective properties and should not be used to prevent infection.
Can Dermynex® be used on skin around the genital area?
Dermynex® is for external use only
Can I use it for discomfort associated with hemorrhoids?
Dermynex® can be applied externally to the anal area to help soothe the skin discomfort often associated with hemorrhoids. Please ensure the product does not come into contact with mucosal tissues.
Is Dermynex® effective for scrotal itch?
Dermynex® cream is safe for use on intact scrotal skin. However, please note that you may experience a brief, immediate burning sensation upon application. Additionally, always follow the precautions and warnings on the label and ensure the cream does not come into contact with mucosal tissues. Dermynex® is for external use only.
Shipping & Delivery
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately at support@dermynex.com if changes are needed.
What if it doesn’t work for me?
At Dermynex®, your satisfaction is our utmost priority. We stand behind the quality of our skin relief formulas. That's why we offer an industry-leading 90-day money-back guarantee. If you don't see the results you expect, simply contact us within 90 days for a hassle-free return.
How long does order processing and shipping take?
We process all orders within 1-3 business days. Once shipped, delivery typically takes 5-7 business days within the U.S. International delivery times vary depending on your location and the shipping method selected.
How much is shipping? Where do you ship to?
We are pleased to offer FREE Standard Shipping on all orders over $35 worldwide. For orders under $35, shipping costs will be calculated at checkout based on your location. Your order will be carefully packaged to ensure it arrives in perfect condition, no matter where you are in the world.
Can you tell me more about your shipping process?
Once your order is placed, our team carefully prepares and packs your items within 1-2 business days. We use reliable international carriers to ensure your package arrives safely. You will receive an email confirmation at every stage—from order processing to final delivery—so you always know the status of your skincare essentials.
How can I track my order?
As soon as your package is dispatched, we will send a shipping confirmation email containing your tracking number. You can easily track your order directly on our website through our [Track Your Order] page, or enter the number on the carrier’s official website for real-time updates.
Will I pay customs?
For most international orders, especially those to the United States under $800, you typically will not be charged customs fees. However, import duties and taxes are determined by your local government and are out of our control. If your order is subject to customs charges, you will be responsible for paying them to ensure delivery.
Orders & Support
What if I receive a defective or wrong item?
Please contact us within 7 days of delivery if your item is damaged or incorrect. We will resolve the issue promptly with a replacement or full refund.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover) and other secure payment options like Shopify Payments and PayPal available at checkout.
Products Information
Where can I find information on sustainability?
At Dermynex®, we are committed to both skin health and environmental responsibility. We strive to use sustainable, ethically sourced ingredients and recyclable packaging materials. Our goal is to provide fast-acting relief for your skin while minimizing our ecological footprint throughout our entire production process.
Can I see your certificates?
Our products are manufactured in facilities that adhere to strict Good Manufacturing Practices (GMP) and international safety standards. Each batch undergoes rigorous quality control and third-party testing to ensure purity and effectiveness. While we do not display all internal documents online, we guarantee that every Dermynex® product meets the highest safety requirements for topical use.
How do you ensure the quality of your products?
Quality and safety are our top priorities. Every Dermynex® product is manufactured in ISO-certified facilities that meet rigorous international hygiene and safety standards. Each batch undergoes strict quality control and testing before being dispatched from our global fulfillment centers, ensuring you receive a fresh, high-quality formula every time.
Do you offer samples of your product?
We currently do not offer standalone samples. However, we offer a 90-day satisfaction guarantee on all regular-sized purchases, giving you plenty of time to experience the results for yourself. Additionally, we often provide multi-pack discounts so you can save more while trying our full range of relief options.
Where can I find more information?
For more detailed information on ingredients, usage tips, and skincare advice, please explore our Blog or visit individual product pages. You can also subscribe to our newsletter for exclusive updates. If you have any specific questions, our customer support team is always here to help via support@dermynex.com.
"I've tried so many products for my sensitive skin, but nothing worked like Dermynex®. It provided instant relief and the results were visible within days. Customer support was incredibly helpful when I had questions about the ingredients. Highly recommended!"
Sarah J. — Texas, USA